LPG gas cylinder customers using Indane, Bharat Gas, and HP Gas are facing updated booking and delivery rules, including a longer refill waiting period and mandatory OTP-based delivery verification.
The changes are aimed at reducing hoarding, preventing misuse, and ensuring cylinders reach genuine domestic consumers.
Recent reports say the minimum gap between LPG refill bookings has been increased to 25 days in urban areas and up to 45 days in rural areas, while OTP-based delivery authentication has also become a key part of the cylinder handover process.
What Are the New LPG Refill Gap Rules?
Under the updated LPG booking system, urban consumers may need to wait 25 days after their last cylinder purchase before booking the next refill.
For rural consumers, the gap may extend up to 45 days, depending on category and local distribution rules.
The purpose of this rule is to discourage panic booking, black marketing, and unnecessary stockpiling. The booking system may automatically block refill requests made before the allowed period is completed.
This means customers should check their next eligible booking date before trying to place a new order.
OTP-Based LPG Delivery Now Important
Another major change is the use of OTP-based delivery authentication, also called a Delivery Authentication Code.
Customers must provide the OTP received on their registered mobile number when the delivery person arrives with the cylinder. Reports say oil marketing companies have made this verification process mandatory to ensure secure delivery.
If the customer cannot provide the OTP, the delivery may be delayed or not completed. This makes it important for customers to ensure their mobile number is correctly linked with their LPG account.
How to Get Indane, Bharat Gas or HP Gas Delivery OTP
To receive the LPG delivery OTP, customers should first make sure their mobile number is registered with their gas agency. After booking a refill, the OTP or delivery authentication code is usually sent by SMS to the registered phone number.
Customers should follow these steps:
- Book the LPG refill through the official app, website, IVRS number, WhatsApp service, or distributor.
- Check the registered mobile number for the booking confirmation.
- Wait for the delivery OTP or authentication code.
- Share the OTP only with the authorised delivery person at the time of cylinder handover.
- Do not share OTPs with unknown callers or suspicious messages.
Customers who do not receive the OTP should contact their distributor or update their mobile number through the official LPG portal or gas agency.
Why Customers Should Be Careful With OTPs
The OTP is meant to confirm that the cylinder has been delivered to the correct customer. However, customers should be alert against fraud. They should not share their OTP over random phone calls, social media messages, or unofficial links.
The safest method is to share the code only when the delivery person physically arrives with the cylinder.
Rural Customers May Face Challenges
OTP-based LPG delivery can create difficulties for some rural consumers, especially where mobile networks are weak or where customers do not have easy access to registered mobile phones.
A recent report said concerns have been raised over OTP-based delivery affecting rural users because of connectivity and access issues;
Customers facing such problems should contact their local distributor and ask for official guidance.
Conclusion
The updated LPG cylinder booking rules bring two major changes for Indane, Bharat Gas, and HP Gas users: a longer refill gap and OTP-based delivery verification.
Urban customers may need to wait 25 days for the next refill, while rural customers may face a 45-day gap.
To avoid delivery problems, customers should keep their registered mobile number active, check their eligible booking date, and keep the OTP ready during delivery. These steps can help ensure smoother LPG cylinder booking and safer doorstep delivery.