Indane, HP Gas and Bharat Gas have warned LPG customers to stay alert against fraud linked to the Delivery Authentication Code, commonly known as DAC or OTP. The code is used to confirm safe and secure delivery of LPG cylinders at the customer’s doorstep.
With rising cases of misuse, the companies have advised consumers not to share the OTP over phone calls, WhatsApp messages, unknown links or with anyone before the actual delivery.
The code should only be shared with the authorised delivery person at the time the cylinder reaches the customer.
The advisory comes as more households depend on digital booking, SMS alerts and app-based services for LPG refills. While these systems make delivery more secure, fraudsters may try to trick customers into revealing OTPs or personal details.
HP Gas Warns Customers About Fake Messages
HP Gas has asked consumers to carefully verify messages before sharing the delivery code. According to the company’s safety guidance, customers should check whether the OTP is a four-digit number, whether it has come from an official HP Gas sender ID, and whether the code is being requested only during delivery.
HP Gas has clearly stated that its representatives will never ask for OTPs through phone calls, WhatsApp messages or suspicious links. Customers should avoid trusting messages that look urgent, unfamiliar or different from the official format.
The company has urged users to stay aware of fake communication and protect their personal information.
Bharat Gas Advises Safe LPG Booking and Delivery
Bharat Petroleum has also issued important instructions for LPG consumers. Customers have been advised to book cylinders only as per normal household requirements and avoid unnecessary stocking.
The company has asked people not to queue at LPG distributorships, as cylinders are delivered directly to the doorstep. Consumers should share the OTP only at the time of delivery and use LPG carefully.
Bharat Gas has also reminded customers that official communication will take place only through authorised channels. Any suspicious message or call should be ignored.
Indane Gas Shares Booking and OTP Safety Tips
Indane Gas has also cautioned users against suspicious messages. The company has advised customers not to trust any communication that feels unusual, urgent or different from the official format.
Indane customers can book LPG refills through approved options such as the Indian Oil ONE App, Bharat Bill and other official booking methods.
Customers should avoid visiting distributorships unnecessarily and should rely on verified platforms for refill requests.
How to Book Indane LPG Cylinder
Indane customers can book a refill using several official channels. They can send REFILL by WhatsApp or SMS to 7588888824 from the registered mobile number.
Customers can also give a missed call to 8454955555, use the IVRS number 7718955555, book through the Indian Oil customer portal, or contact the toll-free helpline 1800-2333-555 for assistance.
How to Book HP Gas LPG Cylinder
HP Gas customers can book refills by calling or using IVRS at 88888 23456 from the registered mobile number. They can also give a missed call to 94936 02222.
For WhatsApp booking, customers can send Hi to 92222 01122. Refills can also be booked through myhpgas.in, the UMANG app, Amazon Pay, Paytm, PhonePe through BBPS, or by visiting the nearest customer service centre.
How to Book Bharat Gas LPG Cylinder
Bharat Gas users can book cylinders through IVRS or SMS by calling 7715012345 or 7718012345 from the registered mobile number. They may also text LPG to these numbers.
Customers can use WhatsApp by saving the BPCL Smartline number 1800224344 and sending Hi or Book. Refills can also be requested through the Bharatgas app or UMANG app.
What Happens After LPG Booking
After booking a refill, customers receive a confirmation message on their registered mobile number. This message includes a booking number that can be used to track delivery status through the app or website.
On the delivery day, an OTP or DAC is sent to the registered number. Customers should check the message carefully and share the code only with the authorised delivery person at the doorstep.
Conclusion
The latest advisory from Indane, HP Gas and Bharat Gas is a reminder that LPG delivery OTPs must be handled carefully. Customers should never share the DAC over calls, messages, links or with unknown persons.
To stay safe, consumers should book cylinders only through official channels, verify all messages, avoid panic-based communication and share the OTP only when the LPG cylinder is delivered.
Careful use of authorised platforms can help prevent fraud and ensure secure delivery.